Regulatory Cover

Regulatory Compliance & Complaints

At Elgin Dental Care and Implant Clinic, we take regulatory compliance seriously and are proud to announce that we have successfully passed our latest Care Quality Commission (CQC) inspection. This achievement highlights our dedication to maintaining the highest standards in patient safety, care quality, and ethical practice.

Regulatory Cover

A dentist should offer clinical excellence, and the Care Quality Commission (CQC) helps to ensure this across England. As an independent oversight body, the CQC works on behalf of patients to maintain high standards of care.

You can read a full copy of the CQC report on Elgin Dental Care on their website . Our dental best practice page  offers a snapshot of the outcome and details of a similar British Dental Association (BDA) scheme.

The BDA initiative is voluntary rather than statutory, although a useful measure of the support you will receive at a dental practice. Regulatory organisations are also in place for individual dental or medical staff.

Ensuring Qualification

The General Dental Council (GDC) regulates dental professionals in the UK, maintaining a searchable register of all those allowed to practice, which includes approved qualifications and specialist skills.

A few dentists, such as our implant specialist, Fadi Barrak, are also qualified as doctors. The General Medical Council (GMC) holds additional details of their registration.

As you can see on our team page , our staff belong to professional organisations that promote ethical practice. In most cases, including the CQC and GDC, feedback from patients is welcomed.

What This Means for You as a Patient

Passing our CQC inspection means that when you visit Elgin Dental Care and Implant Clinic, you can be confident that:

🦷 Your Safety is Our Priority – We maintain sterile, state-of-the-art facilities to ensure every procedure is carried out with maximum hygiene and infection control.

👩‍⚕️ You’re in Expert Hands – Our highly trained team provides safe, effective, and ethical dental care, from routine check-ups to complex dental implants.

💙 You Receive Patient-Focused Care – We tailor our treatments to your individual needs, ensuring you receive the best possible outcome in a friendly, welcoming environment.

🔍 Transparent & Honest Communication – We believe in clear, upfront discussions about your treatment options, so you can make informed decisions about your oral health.

📜 CQC Report Available – Our latest CQC report is available for review so you can see how we uphold excellence in every aspect of our care.

Comments & Complaints

Turning to an external body can make sense, although in almost all cases, they will ask you to first follow procedures at the practice.

Comments of any form are always welcomed at Elgin Dental Care. You can talk to staff, use email or telephone routes, or pick up a feedback form at our practice, with an enclosed self-addressed envelope.

Should you have any reason to request a more formal review of any occurrence, we have a set procedure in place:

• The person responsible for complaint management is Lynda Thompson, our Practice Manager.

• Lynda can be contacted by email at lynda@elgindentalcare.co.uk, by letter at 284 Elgin Avenue, Maida Vale, London, W9 1JR, or by phone at 020 8399 6333.

• If a complaint relates to a dentist, this will be discussed with them unless you choose to indicate otherwise.

• We aim to provide an initial, well-investigated response within three working days.

• If further investigation is required, we will normally seek to complete this within ten working days.

• Should further scrutiny be needed, or an external body become involved, we will notify you of any possible delay.

• Comprehensive records of any complaint will be kept, and you can be assured they will be dealt with courteously and as promptly as possible.

If for any reason patients are not satisfied with our procedure, they can refer to an independent regulated dental authority, such as the Dental Complaints Service, or the professional and regulatory bodies mentioned earlier.

The UK is a well-regulated area, and we believe our practice fits well within these standards. We take all patient feedback seriously because listening to our patients is an essential part of providing high-quality, ethical dental care.