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What have our patients said about us? September 2014

We are delighted to share some feedback received from our patients who visited us in September 2014.

Feedback was obtained using an electronic form sent to patients after their dental appointments.

What do you like best about your practice ?

the practice has a very good atmosphere – the advice and approach to treatment feels very straight forward and transparent.
Date: 02/10/2014 Patient: Anonymous Dentist: Dr Majid Shahab Treatment: Examination

The payment plan the openness and comfort factor
Date: 01/10/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination – New Patient

Nice people and environment, friendly and calming
Date: 30/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination

Professionalism
Date: 29/09/2014 Patient: *** Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 25min

Dentists are knowledgeable, and up to date with treatment options
Date: 29/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Emergency Appointment

convenience, efficiency
Date: 29/09/2014 Patient: Anonymous Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 25min

Nothing
Date: 27/09/2014 Patient: *** Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 55min

Having been a patient for twenty years while living in London I now make the two-hour each way journey for my appointments because I know that Elgin Dental Care provides the BEST treatment and I appreciate the welcome received in this friendly Surgery.
Date: 27/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination

Little staff turnover and the genuine concern and interest in the patient as a hole.
Date: 26/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: Examination

I can trust him to take care of me properly.
Date: 26/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: D1 – Denture Impression

Location/ staff/ availability
Date: 24/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination

Cleanliness, the fact that the practice accommodates all sub-specialities.
Date: 24/09/2014 Patient: Anonymous Dentist: Dr Majid Shahab Treatment: Examination – New Patient

I have yet to receive any real treatment
Date: 23/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: Examination – New Patient

Trust
Date: 22/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Emergency Appointment

all round expertise
Date: 21/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination

Mr Kamali is an excellent doctor and he has always ensured that people working in his practice have very high standards
Date: 20/09/2014 Patient: Anonymous Dentist: Ms Leanne Ta Treatment: Hygienist S&P 25min

Knowledge, experience, friendliness
Date: 16/09/2014 Patient: Anonymous Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 25min

see above
Date: 16/09/2014 Patient: Anonymous Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 40min

always excellent cars
Date: 16/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: Examination

everything!
Date: 16/09/2014 Patient: *** Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 25min

xx
Date: 16/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: C3 – Recement Crown

Very professional, clean and friendly.
Date: 16/09/2014 Patient: *** Dentist: Dr Majid Shahab Treatment: Examination

Close to home, very professional dentists who put you at ease, good receptionist, clean and tidy
Date: 14/09/2014 Patient: Anonymous Dentist: Dr Bhavin Pitamber Treatment: Perio Non Surgical Treatment

Professionalism and competence
Date: 13/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: Emergency Appointment

Location and modern practices
Date: 12/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination

Friendliness and professionalism.Pricing structure is at the top end of premium range and only sustainable on basis of existing trust.
Date: 11/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: Examination

The dentist
Date: 11/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: Emergency Appointment

Very friendly staff.
Date: 09/09/2014 Patient: *** Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 40min

very friendly and courteous
Date: 09/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Splint Impressions

Professional friendly staff who really care
Date: 08/09/2014 Patient: *** Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 55min

very efficient appointment booking team – they rang me to offer alternative slots for the two appointments on the same day to make them closer together which was much appreciated.
Date: 08/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination

I always get a lovely greeting from your receptionist Marta and it feels comfortable.
Date: 07/09/2014 Patient: *** Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 40min

Flexible hours; Honest and professional service
Date: 02/09/2014 Patient: Anonymous Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 40min

What can the practice improve (ideas, suggestions, comments) ?

the dental staff are the best i have ever experienced, knowledgeable, patient, approachable. however the telling off i received from reception on my last visit was terrifying! to be honest it has almost put me off going back.
Date: 02/10/2014 Patient: Anonymous Dentist: Dr Majid Shahab Treatment: Examination

I thought the whole experience was positive
Date: 01/10/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination – New Patient

I cannot think of any improvements – the practice is superb in every way
Date: 27/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Examination

Can’t think of anything.
Date: 23/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: Examination – New Patient

Happy with the practice, very professionally run
Date: 14/09/2014 Patient: Anonymous Dentist: Dr Bhavin Pitamber Treatment: Perio Non Surgical Treatment

The only thing I could complain about is that the thing put in my mouth for the x ray was very painfull
Date: 11/09/2014 Patient: *** Dentist: Dr Kamal Kamali Treatment: Emergency Appointment

prices could be more competitive
Date: 09/09/2014 Patient: Anonymous Dentist: Dr Kamal Kamali Treatment: Splint Impressions

More flexibility over appointments
Date: 08/09/2014 Patient: *** Dentist: Ms Tatiana Masroua Treatment: Hygienist S&P 55min

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