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What have our patients said about us? November 2015

Cleanliness and professionalism
Date:  30/11/2015  Patient:  Anonymous Dentist:  Dr Kamal Kamali           Treatment:  Extractions
 
I had some dental problems and these have been resolved
Date:  28/11/2015           Patient:  ***           Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 55min
 
Everybody is just so nice. And my dentist really good.
Date:  27/11/2015   Patient:  Anonymous  Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
The team provides excellent treatment
Date:  27/11/2015  Patient:  ***  Dentist:  Dr Fadi Barrak           Treatment:  Miscellaneous – See Treatment Info
 
very friendly, professional and skilled
Date:  27/11/2015           Patient:  ***  Dentist:  Dr Kamal Kamali   Treatment:  Filling
 
Date:  27/11/2015           Patient:  Anonymous Dentist:  Ms Tatiana Masroua   Treatment:  Hygienist S&P 55min
 
Helpful and friendly staff
Date:  26/11/2015           Patient:  ***           Dentist:  Ms Leanne Ta           Treatment:  Hygienist S&P 25min
 
Date:  26/11/2015           Patient:  Anonymous           Dentist:  Dr Majid Shahab           Treatment:  Examination
 
Pleased with treatment and convenience
Date:  25/11/2015           Patient:  ***                      Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 55min
 
everyone was helpful, patient and warm from the moment i walked in till i left. it was first time there, but i felt at ease and taken care of. there are plenty of entertaining reads to useful information at hand and on top of everything, the staff were super friendly and my dentist was a star!
Date:  24/11/2015  Patient:  Anonymous  Dentist:  Dr Kamal Kamali       Treatment:  Examination – New Patient
 
Excellent practice, appreciable and friendly staff, high level of treatment.
Date:  21/11/2015           Patient:  ***             Dentist:  Dr Bhavin Pitamber           Treatment:  Review
 
Couldn’t be better
Date:  21/11/2015           Patient:  ***            Dentist:  Ms Leanne Ta           Treatment:  Hygienist S&P 25min
 
The hygienist is very pleasant, and does thorough work.
Date:  20/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
Very happy client. Quick, efficient, friendly and painless!
Date:  20/11/2015           Patient:  ***           Dentist:  Ms Leanne Ta           Treatment:  Hygienist S&P 25min
 
I think the practice provides excellent dental treatment
Date:  18/11/2015           Patient:  ***           Dentist:  Dr Kamal Kamali           Treatment:  Filling
 
I trust the staff and feel confident that they are taking good care of me and my teeth.
Date:  17/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
Conveniently located; clean/nice facilities; very friendly staff; outstanding clinician
Date:  16/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
Friendly staff
Date:  12/11/2015  Patient:  Anonymous   Dentist:  Dr Majid Shahab       Treatment:  Examination – New Patient
 
All of the staff were fantastic and made me feel very welcome
Date:  12/11/2015           Patient:  ***              Dentist:  Dr Majid Shahab           Treatment:  Extractions
 
Too many plus’s to say. Just believe me it’s the best dentist ever! Why else would I travel from The Surrey/Kent border to go to a dentist in North London!
Date:  12/11/2015           Patient:  ***          Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
Great dentist great staff
Date:  12/11/2015           Patient:  ***          Dentist:  Dr Kamal Kamali           Treatment:  Examination
  
Not a sensible question! Family and friends already have dentists! Recommendation unlikely to be taken up unless someone lives in the vicinity or unable to access their own dentist for eg emergency treatment. Why not have a question about overall satisfaction, which could then be used in promotional material?
Date:  11/11/2015           Patient:  Anonymous       Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
Great practice environment and Dr. Kamali is fantastic!
Date:  11/11/2015  Patient:  Anonymous    Dentist:  Dr Kamal Kamali      Treatment:  Examination – New Patient
 
Great service resulting in good experience.
Date:  11/11/2015           Patient:  Anonymous   Dentist:  Ms Tatiana Masroua  Treatment:  Hygienist S&P 40min
 
All our family dental needs were covered under one roof. It was difficult to get the first appointment as weekends are very popular and August was a challenging time, but since then, we felt taken care of as a family.
Date:  07/11/2015           Patient:  ***   Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 55min
 
Tatiana is very professional and nice and does a very good job
Date:  07/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 40min
 
Friendly and respectable staff
Date:  07/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
very nice hygenist , made me feel warm welcomed and special!
Date:  06/11/2015           Patient:  Anonymous   Dentist:  Ms Tatiana Masroua  Treatment:  Hygienist S&P 55min
 
The hygienist is good
Date:  06/11/2015           Patient:  Anonymous    Dentist:  Ms Leanne Ta        Treatment:  Hygienist S&P 25min

I’ve always been very happy with your service and have recommended you to others already.
Date:  05/11/2015           Patient:  ***                     Dentist:  Dr Majid Shahab           Treatment:  Examination
 
Professional and friendly.
Date:  04/11/2015           Patient:  ***                     Dentist:  Dr Majid Shahab           Treatment:  Examination
 
A thoroughly professional practice, with a wealth of expertise and experience.
Date:  04/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
Great service and friendly team
Date:  03/11/2015           Patient: ***     Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 40min

What do you like best about your practice?

Excellent service and very friendly staff
Date:  07/12/2015           Patient:  ***              Dentist:  Dr Kamal Kamali           Treatment:  Review
 
The skill and attentiveness of the dentist hygienist and receptionist Martha
Date:  07/12/2015           Patient:  ***                 Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
Sense of a calm professional and welcoming team working together to provide a great service and stress free experience for patients
Date:  02/12/2015           Patient:  Anonymous    Dentist:  Ms Tatiana Masroua Treatment:  Hygienist S&P 25min
 
efficiency, service, care, experience and skills
Date:  01/12/2015           Patient:  ***              Dentist:  Ms Tatiana Masroua  Treatment:  Hygienist S&P 40min
 
I trust Tatiana and am starting to conquer my fear of the dentist. Thankyou
Date:  28/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 55min
 
Professional approach and advice. Offering alternative treatment & also alternative clinics for treatment.
Date:  27/11/2015           Patient:  ***  Dentist:  Dr Fadi Barrak   Treatment:  Miscellaneous – See Treatment Info
 
very friendly, professional and skilled
Date:  27/11/2015           Patient:  ***   Dentist:  Dr Kamal Kamali           Treatment:  Filling
 
.
Date:  27/11/2015           Patient:  Anonymous   Dentist:  Ms Tatiana Masroua  Treatment:  Hygienist S&P 55min
 
Friendly staff
Date:  26/11/2015           Patient:  ***             Dentist:  Ms Leanne Ta           Treatment:  Hygienist S&P 25min
 
dr kamal kamali and the nurse were absolutely brilliant they were patient, took the time to explain things, made jokes and were warm and friendly i was in good, caring hands
Date:  24/11/2015   Patient:  Anonymous Dentist:  Dr Kamal Kamali       Treatment:  Examination – New Patient
 
Best team possible
Date:  21/11/2015           Patient:  ***            Dentist:  Ms Leanne Ta           Treatment:  Hygienist S&P 25min
 
I feel confident in the treatment.
Date:  20/11/2015           Patient:  ***   Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
Quick, efficient, friendly and painless!
Date:  20/11/2015           Patient:  ***   Dentist:  Ms Leanne Ta           Treatment:  Hygienist S&P 25min
 
Location and the staff
Date:  12/11/2015           Patient: ***    Dentist:  Dr Majid Shahab           Treatment:  Extractions
 
How much time do you have…:
Date:  12/11/2015           Patient:  ***   Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
Everything
Date:  12/11/2015           Patient:  ***    Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
Well organised, sympathetic team.
Date:  11/11/2015           Patient:  Anonymous        Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
Dr. Kamali is great. His communication is very clear and gives plenty of information about what he’s doing, why, what the plan is, etc. Helps me understand my own situation better and how to better take care of my teeth and gums!
Date:  11/11/2015 Patient:  Anonymous Dentist:  Dr Kamal Kamali   Treatment:  Examination – New Patient
 
The reception is very efficient Dentist, orthodontist and hygienist all very knowledgable and explain processes well. They’re also approachable and friendly. Hygienist was gentle while cleaning
Date:  07/11/2015           Patient:  ***   Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 55min
 
Staff know me and adapt to client needs. Presentation of the practice.
Date:  07/11/2015           Patient:  ***   Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
You seem to do a very good job, and everyone is very nice!
Date:  05/11/2015           Patient:  ***          Dentist:  Dr Majid Shahab           Treatment:  Examination
 
I am totally confident in all aspects of my dental care. I can not expect more.
Date:  04/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
It’s very close to home. You have a wonderful receptionist. The dentists take the time to explain things.
Date:  03/11/2015           Patient:  ***    Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 40min

What can the practice improve (ideas, suggestions, comments) ?

It is really super but we find it expensive especially for our daughter who would ordinarily her free dental care on NHS
Date:  07/12/2015           Patient:  ***             Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
Ways to streamline updating the patient profile form? Jaw xray machine (my previous surgery in Sydney had one of these) Obviously very expensive though and it needs a bit of space!
Date:  02/12/2015  Patient:  Anonymous  Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
perhaps it needs a tiny bit of music :)
Date:  24/11/2015 Patient:  Anonymous   Dentist:  Dr Kamal Kamali  Treatment:  Examination – New Patient
 
none
Date:  21/11/2015           Patient:  ***     Dentist:  Ms Leanne Ta           Treatment:  Hygienist S&P 25min
 
Stay as you are perfect!
Date:  12/11/2015           Patient:  ***    Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
It’s too good
Date:  12/11/2015           Patient:  ***     Dentist:  Dr Kamal Kamali           Treatment:  Examination
 
Admin could be a bit slicker. I had to ask 3 times for an online log-in registration. They promised to get back to me earlier this week about a follow-up appointment, but it’s now Wednesday and no news yet!
Date:  11/11/2015   Patient:  Anonymous    Dentist:  Dr Kamal Kamali  Treatment:  Examination – New Patient
 
Needs more dentists to shorten the waiting time prior an appointment.
Date:  07/11/2015           Patient:  ***   Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 40min
 
Appointments not being late or being advised before arriving at the practice of late running of appointments.
Date:  06/11/2015           Patient:  Anonymous         Dentist:  Ms Leanne Ta  Treatment:  Hygienist S&P 25min
 
I think discount packages of care would be a good motivator to regular treatment.
Date:  05/11/2015           Patient:  ***                   Dentist:  Dr Majid Shahab           Treatment:  Examination
 
Actually none I can think of and I have been attending this practice for a considerable time.All team members are consummate professionals.
Date:  04/11/2015           Patient:  ***   Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 25min
 
It seems difficult to get bookings at short notice without emergency cost
Date:  03/11/2015           Patient:  ***                      Dentist:  Ms Tatiana Masroua           Treatment:  Hygienist S&P 40min

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