Testimonial archive

Back to latest testimonials

Friends and Family Response

Outstanding care on every occasion.

  • Date: 23/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Review

All round good service

  • Date: 22/02/2019
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 25min

Expert care; competent staff!

  • Date: 22/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: C2 - Crown Fit

Professionalism by all concerned ... Courteous welcome whether in person or on phone. Excellent patient care throughout. Good listening skills and attention to detail; Endeavour to accommodate patients' schedules e.g. by immediate notification of openings as the result of cancellations ; Reliable reminder notification service ; Clean and well maintained premises

  • Date: 20/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Miscellaneous - See Treatment Info

Customer service, quality of service

  • Date: 20/02/2019
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Warm welcome. Good staff and doctor.

  • Date: 19/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Emergency Appointment

Extremely friendly and professional, felt to be in very qualified hands at all times

  • Date: 19/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination - New Patient

Due to service delivered

  • Date: 16/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Examination

Highly professional and pleasant front desk, which is matched by the dentistry.

  • Date: 14/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

I have always received a high quality treatment, and usually feel very relaxed and comfortable.

  • Date: 14/02/2019
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

Because of the confidence I have in all that work there.

  • Date: 12/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

It's only my first time appointment, but Doctor Kamali made me feel comfortable and explained every process thoroughly and clearly. My children see him and feel very at ease as well.

  • Date: 11/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination - New Patient

Professional, hospitable, kind = perfection!

  • Date: 07/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Friendly, understanding, professional

  • Date: 06/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: B1 - Bridge Preparation

Quality dental care

  • Date: 03/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Examination

Pleasant experience from beginning to end

  • Date: 31/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

polite efficient and excellent service

  • Date: 31/01/2019
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 25min

Expert, pain-free dental care!

  • Date: 31/01/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: C1 - Crown Preparation

Excellent knowledgeable service.

  • Date: 29/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Review

The experience at Elgin Dental surgery is clean, calm & very professional and the reception ladies are friendly and caring.

  • Date: 28/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Staff are great

  • Date: 24/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Calm, professional and diligent dentistry with a great attitude

  • Date: 24/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

Great attention and great facilities.

  • Date: 23/01/2019
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 55min

Always good experience

  • Date: 20/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

Central location, nice facilities, well organised, knowledgeable staff, reasonably priced.

  • Date: 20/01/2019
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

Because of the professionalism and friendliness.

  • Date: 16/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

very competent and nice people/good service

  • Date: 14/01/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Examination

Always know that the treatment give will be of the best standard in this area.

  • Date: 13/01/2019
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 40min

Very nice and professional practice

  • Date: 11/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Splint Impressions

Would be extremely likely but I think some people might find it on the expensive side.

  • Date: 09/01/2019
  • Patient: ***
  • Dentist: Dental Care Professional
  • Treatment: Extractions

Excellent service from all members of staff.

  • Date: 08/01/2019
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Excellent and caring service

  • Date: 08/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Expert, pain-free dental care!

  • Date: 28/12/2018
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Filling

Very professional staff, brilliant patient care.

  • Date: 21/12/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

I have experienced a fair share of good and bad dentistry, both private and NHS, and this practice is a little gem. Every staff member in the clinic is attuned to making the most impact to your experience/ dental health and giving you the best service possible. I cannot recommend them highly enough.

  • Date: 18/12/2018
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Filling

Always a very positive experience!

  • Date: 16/12/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 40min

Staff is super friendly and respectful. Great location and service!

  • Date: 13/12/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

I've had dental treatment for the last 20 years that says all that is needed.

  • Date: 12/12/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

Doctor explained treatment in detail, both doctor and nurse were caring and reassuring during the procedure.

  • Date: 12/12/2018
  • Patient: ***
  • Dentist: Dr Shahrzad Rahbaran
  • Treatment: Root Canal Treatment

friendly, easy going, professional staff & dentist

  • Date: 12/12/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination - New Patient

Smooth overall process

  • Date: 10/12/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Emergency Appointment

Your staff seem to know what they are doing.

  • Date: 10/12/2018
  • Patient: ***
  • Dentist: Ms Iliana Pappa
  • Treatment: Ortho Visit

Top notch professionalism of Iliana, our orthodontist and a very efficient and welcoming team of practice managers.

  • Date: 01/12/2018
  • Patient: ***
  • Dentist: Ms Iliana Pappa
  • Treatment: Review

All the staff are extremely professional, helpful and friendly. They provide an excellent service.

  • Date: 27/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Always good to see the friendly and engaged team in action.

  • Date: 27/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

It's a terrific practice in every way. I say so every time you ask me to answer your survey.

  • Date: 22/11/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

VERY HAPPY WITH SERVICE

  • Date: 20/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Polite and attentive.

  • Date: 20/11/2018
  • Patient: ***
  • Dentist: Dr Bobby Varghese
  • Treatment: Perio Non Surgical Treatment

The surgery was clean, receptionist was friendly and hygienist was excellent.

  • Date: 17/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 55min

I am always warmly welcomed by Shannon and the team and taken very good care of

  • Date: 16/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Great customer service and everyone is really friendly.

  • Date: 14/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Going to the dentist is never a great experience but here I know that I’ll be listened to, my pain will be managed with extreme care as well as the emotional side that is often linked with dentistry. People remember your name and you feel that they care. Having a strong reception team also helped as after 5 years I know the girls at the front desk and it feels comfortable.

  • Date: 08/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

your skill your warmth

  • Date: 06/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Elgin always has the latest equipment and techniques but genuinely cares about the patient experience too.

  • Date: 05/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

What do you like best about your practice?

The personal and professional approach.

  • Date: 23/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Review

Competent staff!

  • Date: 22/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: C2 - Crown Fit

Dentist and receptionists

  • Date: 20/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Miscellaneous - See Treatment Info

It is relaxed and comfortable.

  • Date: 14/02/2019
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

Feeling like I'm not actually at the dentist!

  • Date: 12/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

It's very close to home, very nice and helpful receptionist.

  • Date: 11/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination - New Patient

The people

  • Date: 07/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Friendly, understanding, professional

  • Date: 06/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: B1 - Bridge Preparation

They clearly invest in the business to improve service & quality. Staff are all excellent and enthusiastic about what they are doing

  • Date: 03/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Examination

Friendliness, compassion, knowledge

  • Date: 31/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

good range of appointment times, polite and helpful reception, excellent services

  • Date: 31/01/2019
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 25min

Timely start to each appointment; caring staff; pain-free dental procedures!

  • Date: 31/01/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: C1 - Crown Preparation

All the dental staff are superb

  • Date: 29/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Review

The people that work there

  • Date: 28/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Staff

  • Date: 24/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

A friendly welcome and great service from everyone... always!

  • Date: 24/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

Kind people and very competent

  • Date: 14/01/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Examination

You get what’s written on the tin… i.e. friendly, efficient, clean and professional and excellent dental treatment

  • Date: 13/01/2019
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 40min

Super friendly and professional staff

  • Date: 08/01/2019
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Competent staff!

  • Date: 28/12/2018
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Examination

Friendliness and professionalism of staff.

  • Date: 21/12/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Friendly, approachable, knowledgeable and caring staff

  • Date: 18/12/2018
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Filling

The lovely staff

  • Date: 16/12/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 40min

The hygienist does a very thorough cleaning, even better than in the US!

  • Date: 13/12/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

It's conveniently located to where I live on Elgin Ave.

  • Date: 12/12/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

friendly & professional

  • Date: 12/12/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination - New Patient

The general experience

  • Date: 10/12/2018
  • Patient: ***
  • Dentist: Ms Iliana Pappa
  • Treatment: Ortho Visit

Dr.Kamali has a fantastic attitude and manner in addition to his professional expertise.

  • Date: 27/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

dental team

  • Date: 27/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

all of it.

  • Date: 22/11/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

FRIENDLY, PROFESSIONAL & EFFICIENT

  • Date: 20/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

My knowledge from past experiences

  • Date: 20/11/2018
  • Patient: ***
  • Dentist: Dr Bobby Varghese
  • Treatment: Perio Non Surgical Treatment

First time attending but it was a very pleasant experience

  • Date: 17/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 55min

Made vary welcome - always accommodating with schedules - made to feel at ease Waiting/reception area is warm and welcoming

  • Date: 16/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Everyone is very friendly and treats you so well while there. Hygienist Michayla was great and really on top of what was going on with my appt history, etc.

  • Date: 14/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Friendliness, politeness. Attentiveness

  • Date: 08/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

friendliness and skill

  • Date: 06/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Professional but personal service.

  • Date: 05/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

What can the practice improve (ideas, suggestions, comments)?

Nothing

  • Date: 23/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Review

All experiences have been top notch!

  • Date: 22/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: C2 - Crown Fit

Purely from an aesthetic point of view .. modernise and freshen the look ... The reception is a first impression statement about the practice... It looks and feels visually heavy, tired and dated... New fabric on the seating and a cosmetic makeover of the space would make a big difference... Also. there is a randomness to the various pictures around the practice... Besides being ' dust catchers ', there is no sense of cohesion, progression ( i.e. narrative ) or purpose to them that I can see ... If you want to hang something on the walls, you may want to consider items which will have a positive impact on the patient e.g. calming, uplifting, humorous images ...and link them via frame colour / style / subject. That way, the subliminal message asserts an orderly, organised practice, a safe space where the patient can feel secure and confident that they are in good hands.

  • Date: 20/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Miscellaneous - See Treatment Info

Reduce fees

  • Date: 16/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Examination

Maintain current high standards

  • Date: 14/02/2019
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

Nothing I can think of.

  • Date: 12/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

N/A

  • Date: 11/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination - New Patient

Just carry on as you are!

  • Date: 07/02/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

None

  • Date: 03/02/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Examination

Everything has been grand so far.

  • Date: 31/01/2019
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: C1 - Crown Preparation

Tv/radio

  • Date: 24/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

None

  • Date: 24/01/2019
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation

n/a

  • Date: 08/01/2019
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Everything has EXCEEDED the professional standards I expect in my dental care. The staff are professional, competent, and efficient.

  • Date: 28/12/2018
  • Patient: ***
  • Dentist: Dr Majid Shahab
  • Treatment: Filling

Can't think of anything.

  • Date: 21/12/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

I am returning patient and filled out the web forms on your website but did not get contacted back. I had to call in but only a minor inconvenience.

  • Date: 13/12/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

I have no observations to add

  • Date: 12/12/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

send SMS reminder more than 2 business days in advance as otherwise it defeats the purpose of having the chance to reschedule in case something has come up online appointment schedule

  • Date: 12/12/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination - New Patient

?

  • Date: 10/12/2018
  • Patient: ***
  • Dentist: Ms Iliana Pappa
  • Treatment: Ortho Visit

updating of appointments on the day; running late, running early. Electronic appointment system

  • Date: 27/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

sorry, no. it's tip top.

  • Date: 22/11/2018
  • Patient: ***
  • Dentist: Ms Joy Peng
  • Treatment: Hygienist S&P 40min

24 HOURS NOTICE OF CANCELLATION INSTEAD OF 48

  • Date: 20/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 25min

Nine [sic]

  • Date: 17/11/2018
  • Patient: ***
  • Dentist: Ms Michayla Morris
  • Treatment: Hygienist S&P 55min

Nothing

  • Date: 08/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: Examination

Some nicer patient goggles/glasses.

  • Date: 05/11/2018
  • Patient: ***
  • Dentist: Dr Kamal Kamali
  • Treatment: C1 - Crown Preparation